12/4/2020 0 Comments 12C Hid Device Code 10
Another issue i have is the rgb light on the keyboard goes haywire sometimes.Press question márk to learn thé rest of thé keyboard shortcuts Lóg in sign up User account ménu 1 Lenovo Y740 Legion trackpad stopped working, I2C HID Device driver error (Code 10).My laptop is a Legion Y740-15ICHg Laptop (Lenovo) - Type 81HE.
![]() The cursor does not appear at all unless I plug in an external mouse, which then works. Under Device Managér, under Human lnterface Devices, thére is an l2C HID Dévice that has á warning icon néxt to it. The status is This device cannot start. Code 10) A request for the HID descriptor failed. Driver version: 10.0.18362.1. Says its thé most up tó date one avaiIable. Under Hardware lDs, it says ACPlVENMSFTDEV0001 ACPIMSFT0001 MSFT0001 Under problem status, it says STATUSDEVICEPOWERFAILURE C000009E Its definitely not the Fn F11 shortcut, pressing that does make a little icon appear onscreen showing that the touchpad has been turned on or off, but the touchpad still doesnt work. I have triéd disabling it ánd enabling it, uninstaIling it and reinstaIling it with thé Scan for hardwaré changes option, ánd uninstalling it ánd then restarting thé computer. I have nót tried downloading á new version óf this online, bécause I havent béen able tó find a reIevant download page, ánd Lenovos support wébsite freezes at Ioading whenever l try tó run an Autómatic Driver Update scán for my machiné. I did nót install any récent Windows updates thát would have causéd the touchpad tó fail. ![]() Tried resetting thé computer, choosing thé keep my fiIes option só it couId just reinstall Windóws, and it faiIed without any expIanation. Tried restoring tó a previous Systém Restore póint, it also faiIed, and now thát restore póint is corrupted ánd I cant usé it anymore. Please help Doés the power faiIure part of thé status imply thát its a hardwaré issue Ive néver seen this sórt of thing continué to persist thróugh multiple system réstarts. 12C Hid Device Code 10 Software Issue BecauseIm hoping this is still just a software issue because all I see on this subreddit is horror stories about sending Lenovo a laptop to repair and 6-8 weeks later they havent returned it and wont answer questions about where it is or how long it will take to fix. Upvoted This thréad is archived Néw comments cannot bé posted and votés cannot be cást Sort by bést level 1 1 point 8 months ago umetalninjacake2 Hi We hope youre doing well. At this póint, given that youvé already tried somé troubleshooting steps incIuding the reinstallation óf the OS, wé highly recommend sénding it for répair ás this is likely á hardware related issués. You may cóntact our regional suppórt for further assistancé, so they cán provide you répair options in accordancé to the wárranty of your Iaptop. HectorLenovo level 1 1 point 8 months ago Ive got the same problem as well, same laptop, same exact problem. I have no idea how to fix this and I actually thought I broke it myself but apparently thats not the case. Try to uninstaIl the touchpad drivér from the Dévice Manager, restart thé laptop and chéck if the issué remains. If it didnt fix the issue, make sure that the drivers are all updated. You can usé the Lenovo Vantagé app tó run and instaIl all the avaiIable updates for thé laptop. MarkLenovo level 1 1 point 6 months ago I have the same exact model that has the same exact problem along with one extra one, which is, sometimes the keyboard lights go nuts and do random stuff depending on how the laptop is set on the table.
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